Privacy Policy

This Privacy Policy explains how ArchiChecker ("ArchiChecker," "we," "us," or "our") collects, uses, discloses, and protects information when you access or use our websites, applications, and related services (collectively, the "Services").

1. Information We Collect

A. Information you provide

• Account information: name, email address, authentication identifiers, and related profile information.
• Customer content: files and materials you upload or submit through the Services (for example, plan set PDFs), along with generated outputs (for example, QC reports, issue lists, and related artifacts).
• Communications: messages you send to us (for example, support requests).

B. Information collected automatically

• Usage and device information: basic technical information such as device type, browser type, and general usage data necessary to operate and secure the Services.
• Log data: server logs that may include IP address, timestamps, and request metadata.

We do not use third-party analytics tools for behavioral tracking at this time.

2. How We Use Information

We use information to:

• Provide and operate the Services, including processing customer content and generating outputs you request.
• Maintain security and prevent abuse, including detecting and responding to suspicious activity.
• Provide support and respond to inquiries.
• Improve and maintain the Services (for example, debugging, performance, reliability).

3. AI Processing and Service Providers

To provide core functionality, we may process certain customer content using third-party service providers.

OpenAI API

When you run AI-powered features, we may transmit relevant portions of your submitted content (e.g., extracted text/images or other necessary data) to OpenAI for processing to generate outputs. We do this solely to provide and improve the Services and consistent with this Privacy Policy.

4. Billing and Payment Information

If you purchase a paid plan, billing is handled through our billing and authentication providers (for example, Clerk and its payment processing partners). We do not store full payment card numbers on our servers. Payment processors may collect and process payment information in accordance with their own privacy policies.

5. How We Share Information

We do not sell personal information. We may share information in the following circumstances:

A. Service providers (subprocessors)

We use reputable vendors to host and operate the Services, including:

• DigitalOcean (hosting infrastructure, DigitalOcean Spaces for file storage, and DigitalOcean-managed Postgres for database services)
• Clerk (authentication and account management, and billing infrastructure where applicable)
• OpenAI (AI processing to generate outputs)

These providers process data only to deliver services to us and are expected to protect it consistent with their obligations.

B. Legal and safety

We may disclose information if we believe it is necessary to:

• comply with law, regulation, or legal process;
• protect the rights, safety, and security of ArchiChecker, our users, or others; or
• prevent fraud, abuse, or security incidents.

C. Business transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

6. Data Retention

We retain information for as long as reasonably necessary to:

• provide the Services,
• comply with legal obligations,
• resolve disputes, and
• enforce our agreements.

Account deletion: If you delete your account through account management, your authentication profile may be removed through our authentication provider.

Project data and uploaded files: Deletion of project data and uploaded files (such as plan set PDFs stored in DigitalOcean Spaces) is handled by request. If you want project data/files deleted, contact us as described below.

We may retain limited information (e.g., logs) where necessary for security, fraud prevention, legal compliance, or legitimate business purposes.

7. Security

We implement reasonable administrative, technical, and organizational measures designed to protect information. However, no system can be guaranteed 100% secure, and you use the Services at your own risk.

8. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, or object to certain processing of your personal information. You can:

• update account information through your account settings (where available),
• delete your account through account management, and
• request deletion of project data/files by contacting us.

9. Children

The Services are not directed to children, and we do not knowingly collect personal information from children under 13 (or the applicable age in your jurisdiction).

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the Effective date and may provide additional notice as appropriate.

11. Contact Us

To request deletion of project data/files or for privacy questions, contact us at:
Archicheckerdev@gmail.com